Refund policy

Cancellations

Changed your mind? No problem!

You have 24 hours to cancel your order without any extra charges, please contact us via email at info@lynandleroi.com with your name and order number. 

Should you wish to cancel your order after 24 hours a fee of 8% of the total value of the order will be retained to cover costs we have incurred by shopify and credit card transactions. 

We will then issue a full refund minus the 8%. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your account and for PayPal payments it may take up to 30 days. 

 

Returns

Please contact us at info@lynandleroi.com before returning an item, stating reason for return. We want to make sure we track your package and refund you accordingly. 

Returning a damaged item:

The buyer is required to check the condition of the packaging of the goods and their content on delivery. In the event of damage , any complaint must be made to Lyn & Leroi within three days of receiving the package.

We will then email you a return slip, so you don’t incur any postal charges :) 

In order to be eligible for a full refund, you must return the damaged product within 30 calendar days of your date of receipt.

We will issue a full refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your account and for PayPal payments it may take up to 30 days. 

Returning an item: 

We are sorry you are not happy with our product :( 

If you don’t like our product please return it in the same condition that you received it, in its original packaging and undamaged in any way within 30 calendar days of receiving it. 

We do not offer returns on one off crystal pieces unless you receive them damaged.

Please email us at info@lynandleroi.com and we will send you our return information and guide you through the process.

Once we receive your item, we will process your full refund, minus the cost of the initial posting (postage usually ranges between 13 - 20 euros depending on weight and delivery location)

The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your account and for PayPal payments it may take up to 30 days. 

If we receive the product damaged in any way, or you have initiated the return after 30 calendar days have passed from the day you received the item, you will not be eligible for a refund.

Should you have more questions feel free to contact us at info@lynandleroi.com